Alan Ayers Resources and Thought Leadership in Urgent Care

 

Biographical Sketch:

Alan Ayers has >18 years’ experience in strategic planning, business development, clinical operations, sales/marketing and customer service for urgent care, occupational medicine, and primary care facilities.

Currently, Ayers serves as President of Urgent Care Consultants, responsible for helping clients identify and cultivate profitable revenue streams through start-ups, expansion, M&A, and operational improvement. Urgent Care Consultants is a partner of Experity, a leading service provider to ~5,000 urgent care centers offering a proprietary electronic medical record and practice management platform as well as contracting and credentialing, billing, and teleradiology services.

Ayers has consulted with independent, PE-backed, and hospital-affiliated platforms representing well over 1,000 units. He has also served as an expert witness in landlord-tenant litigation involving urgent care.

From 2017 to 2021, while still part of Experity, Ayers served as Chief Executive Officer of Velocity Urgent Care, a venture of Sentara Healthcare, growing the company from 7 to 17 locations building a complete operating and administrative infrastructure, assembling leadership and management teams, migrating systems, optimizing the staffing model, acquiring the hospital's occ med practice, and implementing a values-based culture. In 2020, Velocity Urgent Care became the leading provider of COVID19 test services in its markets.  In 2023, Sentara acquired total interest in the asset.

A prolific and award-winning writer, Ayers is Senior Editor of The Journal of Urgent Care Medicine (JUCM), and has contributed well over 700 original articles, blog entries and presentations on urgent care-related subjects. In 2018 he was co-author of The Health Care Executives’ Guide to Urgent Care and Freestanding EDs, Second Edition.

Ayers has served as Chief Operating Officer of OhioHealth Urgent Care and spent eight years in various executive positions at Concentra responsible for implementing urgent care services in 300 occ med clinics, strategy and execution, and as VP of Corporate Development responsible for acquisitions, divestitures, de novos, relocations, and major renovations.

For eight years, Ayers served the Board of Directors of the national Urgent Care Association (UCA), providing expertise and guidance on emerging issues; identifying market and regulatory trends; defining content, planning educational programs, and speaking at industry events. In 2019, he received UCA’s prestigious Lifetime Membership Award.

Ayers graduated Phi Beta Kappa from the University of North Carolina, has an MBA from the University of Mississippi, and a Masters of Accounting from The Ohio State University graduating first in his class.

 

 

Books:

Co-author and editor: Boyle, Stern, Ayers, Health Care Executives Guide to Urgent Care Centers and Freestanding EDs (2nd Edition), HealthLeaders Media, 2018.

Co-author and editor: Blackwell, Williams, Ayers, Consumer Driven Health Care, Atlas Books, 2005.

Contributor and editor, Consumer Behavior (10th Edition), Thomson South-Western, 2005.

Co-author and editor, Consumer Behavior 10th Edition Instructors Manual, Thomson South-Western, 2006.

 

2006-2010 Peer Reviewed Journals:

Fundamentals of Urgent Care Billing, Urgent Care Journal, October, 2006.

Fair Pricing for Self Pay Patients, Urgent Care Journal, December, 2006.

Ways to Improve Cash Flow, Urgent Care Journal, January/February, 2007.

Urgent Care Update: Conference Recap, Urgent Care Journal, June, 2007.

Boosting Revenue by Working Harder—or Smarter?Journal of Urgent Care Medicine, February, 2008.

Playing to Win: Maximizing Profits in Urgent CareJournal of Urgent Care Medicine, April, 2008.

Minding Your (Urgent Care) Ps and QsJournal of Urgent Care Medicine, June, 2008.

Managing Wait Times for Greater Customer SatisfactionJournal of Urgent Care Medicine, September, 2008.

The Front Office: Window to Your PracticeJournal of Urgent Care Medicine, November, 2008.

Making a Case for Hospital Urgent CareJournal of Urgent Care Medicine, January, 2009.

Getting the Word Out: An Introduction to Urgent Care AdvertisingJournal of Urgent Care Medicine, March, 2009.

Putting Patients First: Redefining Quality in the Patient ExperienceJournal of Urgent Care Medicine, May, 2009.

Creating a Web Presence to Raise Awareness of Urgent Care, Journal of Urgent Care Medicine, July/August, 2009.

Utilizing Social Media to Drive Visits to Your Website and Urgent Care CenterJournal of Urgent Care Medicine, October, 2009.

Building Urgent Care Referral Relationships: Pharmacies and Retail Host ClinicsJournal of Urgent Care Medicine, January, 2010.

Building Urgent Care Referral Relationships Part 2: EDs, PCPs and SpecialistsJournal of Urgent Care Medicine, February, 2010.

Protecting the Urgent Care Center from Sexual Harassment ClaimsJournal of Urgent Care Medicine, April, 2010.

This article won a 2011 Gold Award for “Best How to Article” from the American Society of Healthcare Publication Editors (ASHPE).

--ASHPE Announcement

--Concentra Press Release

--JUCM Editor-in-Chief Letter

Agencies Can Extend Clinical Recruiting and Staffing CapabilitiesJournal of Urgent Care Medicine, July/August, 2010.

 

 

2011-2012 Peer Reviewed Journals:

Getting Paid: Ten Steps to Reducing Accounts ReceivableJournal of Urgent Care Medicine, January, 2011 (Web Exclusive).

Competitive Analysis to Stand Above the CrowdJournal of Urgent Care Medicine, April, 2011.

Enhancing Profits With Immigration PhysicalsJournal of Urgent Care Medicine, May, 2011.

Take Patient Satisfaction to the Next Level, Journal of Urgent Care Medicine, October, 2011.

Motivate Your Front-line Staff with Enlightened Leadership, Journal of Urgent Care Medicine, January, 2012.

Workplace Bullying and its Cost to the Urgent Care OperationJournal of Urgent Care Medicine, March, 2012.

Workplace Gossip in Urgent Care: The Impact of Toxic Talk, Journal of Urgent Care Medicine, June, 2012.

Five Federal Regulations Urgent Care Operators Need to Know (Part One)Journal of Urgent Care Medicine, July/August, 2012.

Five Federal Regulations Urgent Care Operators Need to Know (Part Two), Journal of Urgent Care Medicine, September, 2012.

Wear Your Brand: Increasing Awareness of Your Urgent Care Center,  Journal of Urgent Care Medicine, November, 2012.

Making the Most of Locum Tenens in Your Urgent CareJournal of Urgent Care Medicine, December, 2012.

 

2013-2014 Peer Reviewed Journals:

Understanding the Occupational Medicine Landscape, Journal of Urgent Care Medicine, January, 2013.

Offering Wi-Fi in the Urgent Care Center, Journal of Urgent Care Medicine, February, 2013.

Language Interpretation Services in the Urgent Care Center, Journal of Urgent Care Medicine, March, 2013.

Dealing with Employee Termination: Smart Strategies for Optimizing Your Team,  Journal of Urgent Care Medicine, April, 2013.

Establishing Your Online Presence: Website Basics for Urgent Care OperatorsJournal of Urgent Care Medicine, May, 2013.

Protecting Your Center Against RobberyJournal of Urgent Care Medicine, July, 2013 (Web Exclusive).

Blended Clinics: More Than Just a Passing Fancy, National Association of Occupational Health Professionals Visions, Fall 2013, Volume 24.

Achieving Consistency and Scalability in Urgent Care OperationsJournal of Urgent Care Medicine, October, 2013.

Post-Visit Follow-up Calls: Improving Patient Satisfaction, Center Profitability and Clinical OutcomesJournal of Urgent Care Medicine, November, 2013.

Improving Urgent Care Profitability Through Medical Supply Management and AccountingJournal of Urgent Care Medicine, December, 2013.

Understanding the Freestanding Emergency Department PhenomenonJournal of Urgent Care Medicine, February, 2014.

Expert Perspectives on Grassroots Marketing in Urgent CareJournal of Urgent Care Medicine, March, 2014.

Marketing Strategies: School, Sports and Camp PhysicalsJournal of Urgent Care Medicine, April, 2014.

An Urgent Care Operator's Guide to Hiring and Managing a LawyerJournal of Urgent Care Medicine, June, 2014.

Telemedicine's Impact on Urgent Care: What You Need to KnowJournal of Urgent Care Medicine, July, 2014.

Pros and Cons of Sale-Leaseback Financing for Urgent CareJournal of Urgent Care Medicine, August, 2014 (Web Exclusive).

Psychiatric Treatment as an Urgent Care ModelJournal of Urgent Care Medicine, September, 2014.

Head in the Game: Cultivating the Mindset of a Successful Urgent Care OperatorJournal of Urgent Care Medicine, October, 2014.

Practical Considerations for Urgent Care Holiday HoursJournal of Urgent Care Medicine, October, 2014 (Web Exclusive).

The Role of Urgent Care in an Integrated Delivery System: Insights from Kaiser PermanenteJournal of Urgent Care Medicine, November, 2014.

A Return on Investment Approach to Urgent Care MarketingJournal of Urgent Care Medicine, December, 2014.

 

2015 Peer Reviewed Journals:

Developing an Inclement Weather Policy for Your Urgent Care CenterJournal of Urgent Care Medicine, January, 2015 (Web Exclusive).

A Process Approach to Differentiating Your Urgent Care Brand by Ensuring that Patients Leave SatisfiedJournal of Urgent Care Medicine, February, 2015.

         This article won a 2015 Bronze Award for “Best How to Article” from the American Society of Healthcare Publication Editors (ASHPE).

         Practice Velocity Press Release:   https://www.practicevelocity.com/blog/alan-ayers-earns-national-award-article-jucm/

Image Check: Impact of Employee Appearance on the Patient ExperienceJournal of Urgent Care Medicine, March, 2015.

The Great Flu Shot ConundrumJournal of Urgent Care Medicine, March, 2015 (Web Exclusive).

Recognizing Employee Disengagement--And Taking Steps to Re-EngageJournal of Urgent Care Medicine, April, 2015.

Converting Occupational Medicine Patients to Urgent CareNational Association of Occupational Health Executives Visions, April, 2015.

Six Elements of a Winning Patient ExperienceJournal of Urgent Care Medicine, May, 2015.

Pharmacists With Prescribing Priviledges: A New Class of Medical PractitionerJournal of Urgent Care Medicine, May, 2015 (Web Exclusive).

The Role of Urgent Care in an Integrated Care System: Insights from Intermountain HealthcareJournal of Urgent Care Medicine, June, 2015.

Implications of Patients Recording Provider EncountersJournal of Urgent Care Medicine, July, 2015.

Concussion Care Adds Value to an Urgent Care School, Sports and Camp Physical ProgramJournal of Urgent Care Medicine, July, 2015 (Web Exclusive).

Investment Trends in Urgent Care: A Mergers and Acquistions RoundtableJournal of Urgent Care Medicine, September, 2015.

Protecting Patients and Assets: Pre-Employment Background Checks and Drug ScreeningJournal of Urgent Care Medicine, September, 2015.

Are Uber-like Medical Services Really a Practical Replacement for Urgent Care? , Journal of Urgent Care Medicine, October 5, 2015 (Web exclusive).

Making a Business Case for Urgent Care Holiday Hours, Journal of Urgent Care Medicine, October 28, 2015 (Web exclusive).

What the New Microchip Credit Cards Mean for Urgent Care, Journal of Urgent Care Medicine, November 9, 2015 (Web exclusive).

States Grapple with Their Own Regulatory Approach to Urgent Care, Journal of Urgent Care Medicine, November 24, 2015 (Web exclusive).

After Signing the Lease: Ensuring a Successful Build-Out of Your Urgent Care Center, Journal of Urgent Care Medicine, December 1, 2015..

Providing Health Insurance for Employees of Urgent Care Centers: An Obligation or Added Benefit? , Journal of Urgent Care Medicine, December 10, 2015 (Web exclusive).

Drug-Resistant Lice: A Nuisance or an Opportunity for Urgent Care? , Journal of Urgent Care Medicine, December 21, 2015 (Web exclusive).

 

2016 Peer Reviewed Journals:

The Importance of Having a Solid Job Description for Every Position in the Urgent Care Center, Journal of Urgent Care Medicine, January 1, 2016.

Janitorial and Maintenance Roundtable: Best Practices for Managing Environmental Services, Journal of Urgent Care Medicine, January 1, 2016.

From ZoomCare to ZOOM+: What Can Urgent Care Learn? , Journal of Urgent Care Medicine, February 1, 2016.

The Pros and Cons of Acquiring Accounts Receivables in Urgent Care Transactions, Journal of Urgent Care Medicine, February 12, 2016, (Web exclusive).

Open for Debate: Minimum Operating Hours for Urgent Care, Journal of Urgent Care Medicine, February 26, 2016 (Web exclusive).

We’re All in This Together: Four Attributes of Effective Medical Center Teams, Journal of Urgent Care Medicine, March 1, 2016.

Urgent Care: Bartenders of the Healthcare Gold Rush, Journal of Urgent Care Medicine, March 11, 2016 (Web exclusive).

Real Estate Trends: Repurposing Bank Branches as Urgent Care Centers, Journal of Urgent Care Medicine, March 24, 2016 (Web exclusive).

Roundtable: Expert Perspectives on X-Ray Over-read Strategies in Urgent CareThe Journal of Urgent Care Medicine, April 1, 2016.

Dealing With Angry Urgent Care PatientsThe Journal of Urgent Care Medicine, April 12, 2016 (Web Exclusive)

Portland’s Zoom+: An Integrated Health System Built on an Urgent Care PlatformThe Journal of Urgent Care Medicine, April 26, 2016 (Web Exclusive)

Is America’s Uninsured Problem Being Replaced by America’s Under-Insured Problem? The Journal of Urgent Care Medicine, May 23, 2016 (Web Exclusive).

Open Book Management: Using Transparency and Gamification to Engage and Empower Frontline Staff, The Journal of Urgent Care Medicine, May 1, 2016.

Looking for a Few Good People? Host a Jobs Fair.  The Journal of Urgent Care Medicine, May 23, 2016 (Web Exclusive)

Medical Marijuana: An Urgent Care Issue?  The Journal of Urgent Care Medicine, June 6, 2016 (Web Exclusive).

Using Key Performance Indicators to Measure, Track and Improve Performance in Urgent CareThe Journal of Urgent Care Medicine, July 1, 2016.

Clinica Mi Pueblo: Shedding Light on Urgent Care Solutions for America’s Uninsured Latino PopulationThe Journal of Urgent Care Medicine, July 26, 2016 (Web Exclusive).

The Rise of Medical Scribes: A Fit for Urgent Care?The Journal of Urgent Care Medicine, September 1, 2016.

HIPAA-Compliant Disposal of Office Equipment Containing Personal Health InformationThe Journal of Urgent Care Medicine, September 1, 2016.

Using Telemedicine to Improve Throughput and Build Market ShareThe Journal of Urgent Care Medicine, October 1, 2016.

Smoking Cessation: The Time to Address Employee Smoking is NowThe Journal of Urgent Care Medicine, November 7, 2016 (Web Exclusive).

One Medical: Reimaging Primary Care Around the ConsumerThe Journal of Urgent Care Medicine, November 21, 2016 (Web Exclusive).

Making Your Urgent Care Center Welcoming for LGBTQ PatientsThe Journal of Urgent Care Medicine, December 1, 2016.

Corporate Perks vs. Corporate Culture in Urgent Care: They’re Not the SameThe Journal of Urgent Care Medicine, December 5, 2016 (Web Exclusive).

Follow the Chain of CommandThe Journal of Urgent Care Medicine, December 27, 2016 (Web Exclusive).

 

2017 Peer Reviewed Journals:

Cost Effective Staffing with Medical AssistantsThe Journal of Urgent Care Medicine, January 1, 2017.

How to Cope with a Difficult BossThe Journal of Urgent Care Medicine, January 23, 2017 (Web Exclusive).

Enhancing Urgent Care Profits with Travel MedicineThe Journal of Urgent Care Medicine, February 1, 2017.

How Blogging Can Drive SEO for Your Urgent Care FacilityThe Journal of Urgent Care Medicine, February 6, 2017 (Web Exclusive).

Should an Urgent Care Operator Check the National Sex Offender Registry When Hiring Employees?The Journal of Urgent Care Medicine, March 1, 2017.

Who’s the Boss: The Organizational Impact of Bypassing the Chain of CommandThe Journal of Urgent Care Medicine, March 1, 2017.

Managing Your Urgent Care Center’s Emotional CultureThe Journal of Urgent Care Medicine, March 22, 2017 (Web Exclusive).

The Importance of Taking Accurate VitalsThe Journal of Urgent Care Medicine, April 10, 2017 (Web Exclusive).

Can Your Employees Really Speak FreelyThe Journal of Urgent Care Medicine, April 24, 2017 (Web Exclusive).

How to Hire Your Next Urgent Care ManagerThe Journal of Urgent Care Medicine, May 1, 2017.

When to Fight a Claim for UnemploymentThe Journal of Urgent Care Medicine, May 1, 2017.

Better Safe Than Sorry: The 6 R’s of Safe InjectionsThe Journal of Urgent Care Medicine, May 6, 2017.

Should Your Urgent Care Center Offer HIV TestingThe Journal of Urgent Care Medicine, May 2017 (Web Exclusive).

Recognizing and Preventing Provider Burnout in Urgent CareThe Journal of Urgent Care Medicine, May 2017.

Strategies for Managing Employee BurnoutThe Journal of Urgent Care Medicine, June 2017 (Web Exclusive).

Dispelling Physician Myhs About the Patient ExperienceThe Journal of Urgent Care Medicine, June 2017 (Web Exclusive).

Urgent Care Operator's Liability for a Car Crash into the CenterThe Journal of Urgent Care Medicine, July 2017.

Calculating the Value of a Like: The Muddled ROI of Facebook AdvertisingThe Journal of Urgent Care Medicine, July 2017.

The Innovative Power of CriticismThe Journal of Urgent Care Medicine, July 2017 (Web Exclusive).

Do You Understand the Three Different Reimbursement Methods for Urgent Care?The Journal of Urgent Care Medicine, August 2017 (Web Exclusive).

New Urgent Care Models Help Cancer PatientsThe Journal of Urgent Care Medicine, August 2017 (Web Exclusive).

Walk-In Primary Care: What Does It Mean for Urgent Care?The Journal of Urgent Care Medicine, August 2017.

The Life Cycle of Urgent Care AcquisitionsThe Journal of Urgent Care Medicine, September 2017 (Web Exclusive).

Cultivating Change in the WorkplaceThe Journal of Urgent Care Medicine, September 2017 (Web Exclusive).

Understanding the Ins and Outs of Triple Net LeasesThe Journal of Urgent Care Medicine, October 2017.

Why Urgent Care Needs More Controllers, Fewer EmpathizersThe Journal of Urgent Care Medicine, October 2017.

What HIPAA Is and What It’s NotThe Journal of Urgent Care Medicine, October 2017.

How to Make Workplace Meetings More ProductiveThe Journal of Urgent Care Medicine, October 2017 (Web Exclusive).

Legal Restriction of Urgent Care Businesses by MunicipalitiesThe Journal of Urgent Care Medicine, October 2017 (Web Exclusive).

What Constitutes Consent for Treatment of a Minor in Urgent Care?The Journal of Urgent Care Medicine, November 2017.

Disaster Strikes: What’s the Plan for Your Urgent Care CenterThe Journal of Urgent Care Medicine, November 2017.

Respirator Fit Testing Breathes New Life in to Urgent Care OfferingsThe Journal of Urgent Care Medicine, November 2017 (Web Exclusive).

To Lease or Buy Medical Equipment: What’s Best for Your Practice?The Journal of Urgent Care Medicine, November 2017 (Web Exclusive).

How Urgent Care Cultivates Competition in Health CareThe Journal of Urgent Care Medicine, December 2017.

Implement Scalable, Repeatable Processes to Grow Your Practice, The Journal of Urgent Care Medicine (Web Exclusive), December 12, 2017

Invest Personally and Professionally in Your OrganizationThe Journal of Urgent Care Medicine (Web Exclusive), December 27, 2017.

 

2018 Peer Reviewed Journals:

Urgent Care 2.0: Health Systems Taking the Retail Approach to the Next Level, The Journal of Urgent Care Medicine, January 1, 2018.

Implications of HIPAA and Employee Confidentiality Rules on Positive Drug Test Results, The Journal of Urgent Care Medicine, January 1, 2018.

A Candid Look at Physician Misconduct, The Journal of Urgent Care Medicine (Web Exclusive), January 9, 2018.

Retaining and Developing Your Best Employees, The Journal of Urgent Care Medicine (Web Exclusive), January 23, 2018.

Successful Site Selection in Urgent CareThe Journal of Urgent Care Medicine, February 1, 2018

Law Enforcement and Healthcare: When Consent, Privacy, and Safety CollideThe Journal of Urgent Care Medicine, February 1, 2018.

Responding to Personal Technology in the Urgent Care WorkplaceThe Journal of Urgent Care Medicine (Web Exclusive), February 13, 2018.

Misunderstanding Occupational Medicine Services ‘Protocols’, The Journal of Urgent Care Medicine, March 1, 2018.

Are You Personally ‘Fit’ to Join an Urgent Care Start-up?, The Journal of Urgent Care Medicine (Web Exclusive), March 17, 2018.

Millennials Are the Biggest Segment of the Workforce—What Does That Mean for Urgent Care?, The Journal of Urgent Care Medicine (Web Exclusive), March 26, 2018.

Facility Design: Cultivating Collaboration in the Back OfficeThe Journal of Urgent Care Medicine, April 1, 2018.

The Importance and Validity of Nondisclosure and Nonsolicitation Clauses for Urgent Care Center Owners, The Journal of Urgent Care Medicine, April 1, 2018.

Avoiding CLIA Waived Testing Violations in Urgent CareThe Journal of Urgent Care Medicine (Web Exclusive), April 9, 2018

Patient-Centered Urgent Care is Our Objective, The Journal of Urgent Care Medicine (Web Exclusive), April 23, 2018.

Thinking Differently About Paid Time Off, The Journal of Urgent Care Medicine, May 1, 2018,

New Rules for Beneficiary Inducements at Urgent Care Centers, The Journal of Urgent Care Medicine, May 1, 2018,

Beware of Digital Distractions in the Workplace, The Journal of Urgent Care Medicine (Web Exclusive), May 6, 2018,

The Dangers of Sitting Down on the Job, The Journal of Urgent Care Medicine (Web Exclusive), May 20, 2018,

Developing a Reimbursement Policy for CME and Other Employee Expenses, The Journal of Urgent Care Medicine, June 1, 2018.

Effectively Utilizing 90-Day Probationary Periods for New Employees, The Journal of Urgent Care Medicine, June 1, 2018.

Preventing Sexual Harassment in the Urgent Care WorkplaceThe Journal of Urgent Care Medicine, June 11, 2018.

Preventing Medication Errors in the Urgent Care CenterThe Journal of Urgent Care Medicine (Web Exclusive), June 25, 2018.

Establishing Success Habits For Leaders And OrganizationsThe Journal of Urgent Care Medicine, July 1, 2018.

Which Way To Go: The Pros And Cons Of 1099 Vs W-2 Income For Urgent Care Physicians, The Journal of Urgent Care Medicine, July 1, 2018.

Power of the First Call: Building Command Telephone Presence, The Journal of Urgent Care Medicine (Web Exclusive), July 10, 2018.

How to Add a Personal Touch to Your Urgent Care PracticeThe Journal of Urgent Care Medicine (Web Exclusive), July 24, 2018.

Staying Power: How to Retain Your Best PeopleThe Journal of Urgent Care Medicine (Web Exclusive), August, 14, 2019.

Facebook Friendship Between Leaders and Employees: A Good Idea?, The Journal of Urgent Care Medicine (Web Exclusive), August 28, 2018.

Building Ethical Organizations And Teams, The Journal of Urgent Care Medicine, September, 2018.

HIPAA-Compliant Disclosure In Workers’ CompensationThe Journal of Urgent Care Medicine, September, 2018.

Handling Paid Time-off in Overtime and Unpaid Leave SituationsThe Journal of Urgent Care Medicine (Web Exclusive), September 11, 2018.

Is it Workaholism if You Love What you Do?The Journal of Urgent Care Medicine (Web Exclusive), September 25, 2018.

How Urgent Care Is The Antidote To Traditional Doctors’ OfficesThe Journal of Urgent Care Medicine, October, 2018.

Animals Used For Medical And Support Assistance In The Urgent Care SettingThe Journal of Urgent Care Medicine, October, 2018.

Developing an Emergency Preparedness Plan for Urgent CareThe Journal of Urgent Care Medicine (Web Exclusive), October 9, 2018.

Does Your Urgent Care Need a Chaperone Policy?The Journal of Urgent Care Medicine (Web Exclusive), October 23, 2018.

Becoming The Employer Of Choice For The Emerging Urgent Care WorkforceThe Journal of Urgent Care Medicine, November 1, 2018.

The Tax, Legal, And Business Implications Of Providing A Company Vehicle, Vehicle Allowance, Or Mileage ReimbursementThe Journal of Urgent Care Medicine, November 1, 2018.

Avoid Wasting Your Employee’s TimeThe Journal of Urgent Care Medicine (Web Exclusive), November 13, 2018.

How to Deal with a Liar, The Journal of Urgent Care Medicine (Web Exclusive), November 23, 2018.

Is PrEP Appropriate For Urgent Care?The Journal of Urgent Care Medicine, December 1, 2018.

What Happens If You Break A Commercial Lease?The Journal of Urgent Care Medicine, December 1, 2018.

Think You Can Spot Strong Leadership?  Think Again!The Journal of Urgent Care Medicine (Web Exclusive), December, 25, 2018.

 

2019 Peer Reviewed Journals:

Dealing With The Emotional Impact Of A Merger Or AcquisitionThe Journal of Urgent Care Medicine, January, 2019.

Education Is Key To Avoiding Increasingly Sophisticated Cyber CrimeThe Journal of Urgent Care Medicine, January, 2019.

Want To Be A Better Urgent Care Manager? Get To Bed!, The Journal of Urgent Care Medicine (Web Exclusive), January 7, 2019.

Don’t Let Envy Destroy Your Urgent Care Team, The Journal of Urgent Care Medicine (Web Exclusive), January 21, 2019.

When The ‘Inner Entrepreneur’ Needs To Step Aside, The Journal of Urgent Care Medicine, February, 2019.

The Finer Points Of Video Surveillance In An Urgent Care CenterThe Journal of Urgent Care Medicine, February, 2019.

Provider Burnout Is Real; Show Compassion For Yourself, The Journal of Urgent Care Medicine (Web Exclusive), February 11, 2019.

How To Deal With That Colleague Who Turns Into A Jerk Whenever The Boss Is GoneThe Journal of Urgent Care Medicine (Web Exclusive), February 25, 2019.

What Is The Liability For An Urgent Care Slandering A Competitor On Social Media?The Journal of Urgent Care Medicine, March, 2019.

Building Engaged, Productive Teams By Saying Thank You, The Journal of Urgent Care Medicine (Web Exclusive), March 11, 2019.

How To Manage A Toxic Employee, The Journal of Urgent Care Medicine (Web Exclusive), March 25, 2019.

What Exactly Are Whistleblower Lawsuits—And How Can You Protect Your Urgent Care Operation?, The Journal of Urgent Care Medicine, April, 2019.

Perfecting The Consumer Financial Experience In Your Urgent Care CenterThe Journal of Urgent Care Medicine, April, 2019.

How To Make Yourself Indispensable, The Journal of Urgent Care Medicine (Web Exclusive), April 8, 2019.

Biggest Management Decision-Making Mistakes and How to Avoid ThemThe Journal of Urgent Care Medicine (Web Exclusive), April 22, 2019.

Do Nurse Practitioners and Physician Assistants Quality for Overtime in the Urgent Care Setting?  The Journal of Urgent Care Medicine, May, 2019.

DO’s Ascending: How the Growth of Osteopathy Might Save Urgent Care from the Looming Physician Shortage, The Journal of Urgent Care Medicine (Web Exclusive), May 1, 2019.

Urgent Care Patients Want Action; Not ApologiesThe Journal of Urgent Care Medicine (Web Exclusive), May 13, 2019.

Why Employee Feedback Doesn’t Always Result in Improved PerformanceThe Journal of Urgent Care Medicine (Web Exclusive), May 27, 2019.
Practical Considerations for Buying or Selling an Urgent Care Practice, The Journal of Urgent Care Medicine, June, 2019.
How Best to Manage an "At Will" Termination, The Journal of Urgent Care Medicine, June, 2019.
Want to Become an Effective Urgent Care Leader?, The Journal of Urgent Care Medicine (Web Exclusive), June 10, 2019.
Dealing With and Preventing a Hostile Work Environment in Urgent Care, The Journal of Urgent Care Medicine (Web Exclusive), June 24, 2019.
Creating the “Ideal” Urgent Care ExperienceThe Journal of Urgent Care Medicine, July-August, 2019.
Consequences of a Medical Provider Quitting Without Notice, The Journal of Urgent Care Medicine, July-August, 2019.
Is Cashless Urgent Care on the HorizonThe Journal of Urgent Care Medicine (Web Exclusive), July 15, 2019.
Power of Mommy Bloggers to Boost Urgent CareThe Journal of Urgent Care Medicine (Web Exclusive), July 29, 2019.
Making Your Urgent Care More Child FriendlyThe Journal of Urgent Care Medicine (Web Exclusive), August 12, 2019.
Competing for Patients in a Digitally Connected WorldThe Journal of Urgent Care Medicine, October, 2019.
What is an Employer's Liablity for Flu Infection, The Journal of Urgent Care Medicine, October, 2019.
What Restrictions can Landlords Place on Urgent Care Facilities, The Journal of Urgent Care Medicine, November, 2019.
Much Ado About Toilet Bluing (and Other Drug Testing Requirements)The Journal of Urgent Care Medicine (Web Exclusive), November 18, 2019.
Rural and Tertiary Markets: The Next Urgent Care FrontierThe Journal of Urgent Care Medicine, December, 2019.
Can Urgent Care Patients be Treated Anonymously?, The Journal of Urgent Care Medicine, December, 2019.
Five Steps for Winning Over Millennials in Urgent CareThe Journal of Urgent Care Medicine (Web Exclusive), December 9, 2019.
The Dangers of Mistaking Metrics for StrategyThe Journal of Urgent Care Medicine (Web Exclusive), December 23, 2019.

 

2020 Peer Reviewed Journals:

What to Do if a Competing Urgent Care Opens in Your CommunityThe Journal of Urgent Care Medicine, January, 2020.
Legal Considerations for Expedited Partner Therapy in Urgent CareThe Journal of Urgent Care Medicine, January, 2020.
If Your Business Doesn't Work on Paper, It Won't Work in RealityThe Journal of Urgent Care Medicine (Web Exclusive), January, 2020.
Smoothing Ebb-and-Flow for Greater Staff Efficiency and Shorter Wait Times in Urgent CareThe Journal of Urgent Care Medicine, February, 2020.
What Urgent Care Operators Need to Know About OSHAThe Journal of Urgent Care Medicine, February, 2020.
A Capitol Idea: The Highly Competitive Washington, DC Market Holds Insights for Urgent Care SuccessThe Journal of Urgent Care Medicine (Web Exclusive), February 10, 2020.
Strategic Real Estate Tactics in Urgent Care Site Selection, The Journal of Urgent Care Medicine (Web Exclusive), February 25, 2020.
Pros and Cons of Urgent Care vs. Primary Care Billing for Urgent Care Services, The Journal of Urgent Care Medicine, March, 2020.
Staying in Good Stead with OSHA Starts with Maintaining Proper RecordsThe Journal of Urgent Care Medicine, March, 2020.
How Does a Private Equity Buyer View the Future of Urgent Care?, The Journal of Urgent Care Medicine (Web Exclusive), March 10, 2020.
Occupational Exposure to COVID-19The Journal of Urgent Care Medicine (Web Exclusive), March 14, 2020.
What the Families First Coronavirus Act Means for Urgent Care Operators and EmployeesThe Journal of Urgent Care Medicine (Web Exclusive), March 23, 2020.
The Psychology of Why Your Patients Love You or Hate YouThe Journal of Urgent Care Medicine (Web Exclusive), March 31, 2020.
Prescribing Pharmacists: Cheaper and More Accessible Than Urgent Care?, The Journal of Urgent Care Medicine, April, 2020.
To Appeal to Millennials, You Need a PurposeThe Journal of Urgent Care Medicine, April, 2020.
When Can an Urgent Care Legally Fire a Patient?, The Journal of Urgent Care Medicine, May, 2020.
Is Four Times a Charm for Walmart (or Could Walmart be a Threat to Urgent Care)?, The Journal of Urgent Care Medicine, May, 2020.
What are the Reporting Obligations of Urgent Care Centers for COVID-19 Patients?, The Journal of Urgent Care Medicine (Web Exclusive), June 26, 2020.
Update: The Civil Rights Act Applies to LGBTQ Employees; What Does This Mean for Urgent Care Centers?, The Journal of Urgent Care Medicine (Web Exclusive), June 30, 2020.
What Are the Legal Remedies to Stop Cyberstalking of Your Urgent Care Center?, The Journal of Urgent Care Medicine, July-August, 2020.
That’s Not What Happened: How to Deal with Gaslighting in the Workplace, The Journal of Urgent Care Medicine, July-August, 2020.
How to Protect Your Urgent Care’s Reputation from Online Trolls and Social Media TerroristsThe Journal of Urgent Care Medicine (Web Exclusive), August 25, 2020.
Does the OSHA General Duty Clause Encompass Psychological or Emotional Injury?, The Journal of Urgent Care Medicine, September, 2020.
The Hazards of Independent Contractor/Employee MisclassificationThe Journal of Urgent Care Medicine, October, 2020.
The COVID-19 Pandemic is Making Burnout Worse for Physicians Already in CrisisThe Journal of Urgent Care Medicine (Web Exclusive), October 27, 2020.
Can Employers Mandate the COVID-19 Vaccine?The Journal of Urgent Care Medicine, November, 2020. 
Employer COVID-19 Testing Needs are Not Fully Met; Rapid Testing is an Unprecedented Opportunity for Urgent CareThe Journal of Urgent Care Medicine (Web Exclusive), December, 2020.
New Lawsuits Re-Examine Prescribing Of PrEP In Urgent CareThe Journal of Urgent Care Medicine, December, 2020.

2021 Peer Reviewed Journals:

Adapting Urgent Care Marketing Strategies To Include Mobile And Voice TechnologiesThe Journal of Urgent Care Medicine, January, 2021.
Liability Of An Urgent Care Center For Third-Party LabsThe Journal of Urgent Care Medicine, February, 2021.
Are There Any Restrictions On An Urgent Care Provider Charging A No-Show Or Cancellation Fee?The Journal of Urgent Care Medicine, March, 2021.
Seven Digital Marketing Tactics For Every Urgent Care CenterThe Journal of Urgent Care Medicine, April, 2021.
Understanding the Benefits and Risks to Direct-to-Consumer Lab Testing, The Journal of Urgent Care Medicine, May, 2021.

What Does a Hybrid Workforce Look Like for Urgent Care? The Journal of Urgent Care Medicine, June, 2021.

The Nuances of Age Discrimination, The Journal of Urgent Care Medicine, June, 2021.

Employee Confidentiality Cannot Extend to Employment Terms – Including on Social Media, The Journal of Urgent Care Medicine, September, 2021.

Employee Confidentiality Cannot Extend to Employment Terms - Including on Social Media, The Journal of Urgent Care Medicine, September, 2021.

Addressing Fraternization in the Urgent Care Work, The Journal of Urgent Care Medicine, September, 2021.

Who in a Company Can Bind the Company in a Contract? The Journal of Urgent Care Medicine, November, 2021.

Thinking About Buying or Selling an Urgent Care Center, The Journal of Urgent Care Medicine, November, 2021.

Considerations for Urgent Care Operators on Equal Pay Legislation and Enforcement, The Journal of Urgent Care Medicine, December, 2021.

 

2022 Peer Reviewed Journals:

What’s the Best Policy For Unlocking an Urgent Care’s Doors When a Provider Isn’t Present? The Journal of Urgent Care Medicine, January, 2022.

Can PAS and NPS Unionize in Urgent Care Settings? The Journal of Urgent Care Medicine, February, 2022.

Your Best Investment is Growing Your Own Business, The Journal of Urgent Care Medicine, March, 2022.

Avoiding Defamation Lawsuits in Urgent Care, The Journal of Urgent Care Medicine, April, 2022.

Avoiding Defamation Lawsuits in Urgent Care, The Journal of Urgent Care Medicine, April, 2022.

Why Private Equity and Other Smart Money is Bullish on Brick and Mortar Urgent Care, The Journal of Urgent Care Medicine, May, 2022.

As Covid Turns Endemic Investors Remain Bullish on Urgent Care Growth, The Journal of Urgent Care Medicine, June, 2022.

Find Prime Locations for Rapid Urgent Care Growth, The Journal of Urgent Care Medicine, August, 2022.

DOT Physicals and Urine Drug Testing Represent a Growth Opportunity for Urgent Care Centers, The Journal of Urgent Care Medicine, September, 2022.

What Qualifies Someone to Take X-Rays in the Urgent Care Center? It All Depends on Where You’re Located, The Journal of Urgent Care Medicine, October, 2022.

Who Can Take X-Rays In An Urgent Care Center? The Journal of Urgent Care Medicine, October, 2022.

Benefits of Utilizing Limited Scope X-Ray Techs in the Urgent Care Setting, The Journal of Urgent Care Medicine, November, 2022.

How Urgent Care Can Address Its Degrading Scope of Practice, The Journal of Urgent Care Medicine, November, 2022.

2023 Trends for Urgent Care, The Journal of Urgent Care Medicine, December, 2022.

 

2023 Peer Reviewed Journals:

The ‘Triage’ Misnomer in Urgent Care, The Journal of Urgent Care Medicine, February, 2023.

Urgent Care Growth is Poised to Continue in 2023, The Journal of Urgent Care Medicine, March, 2023.

Tightening the Belt: Rethinking Costs and Efficiency in Urgent Care, The Journal of Urgent Care Medicine, March, 2023.

The X-Waiver is No More: What This Means for Urgent Care, The Journal of Urgent Care Medicine, April, 2023.

Are Urgent Care Providers Liable If They Don’t Test Patients for Covid? The Journal of Urgent Care Medicine, April, 2023.

Urgent Care’s Top 100 – By Number of Locations, The Journal of Urgent Care Medicine, May, 2023.

“Big Retail” Pivots are a Retreat from “On Demand” Care, The Journal of Urgent Care Medicine, June, 2023.

Urgent Cares Top Hospital Affiliated Urgent Care Operators by Number of Locations, The Journal of Urgent Care Medicine, July, 2023.

Changing an Employee From Full-Time to Part-Time Status, The Journal of Urgent Care Medicine, July, 2023.

Innovation and Sustainability: Urgent Care-Run School-Based Health Centers Improve Community Health, The Journal of Urgent Care Medicine, August, 2023.

Worksite Clinics: Another Competitor or a New Opportunity for Urgent Care? The Journal of Urgent Care Medicine, October, 2023.

What Urgent Care Operators Need to Know About Pay Transparency. The Journal of Urgent Care Medicine, November, 2023.

Considerations for Holiday Hours in Urgent Care. The Journal of Urgent Care Medicine, December, 2023.

 

2024 Peer Reviewed Journals:

Thinking Outside the Box to Bring Urgent Care to the Patient, The Journal of Urgent Care Medicine, January, 2024.

Which IV Infusion Services are Most Appropriate for Urgent Care?, The Journal of Urgent Care Medicine, February, 2024.

Supervising Doctors May be Held Liable in Malpractice Suits, The Journal of Urgent Care Medicine, March, 2024.

Urgent Care Billing Matters for Personal Injury Presentations, The Journal of Urgent Care Medicine, April, 2024.

Private Equity Ownership in Urgent Care By Number of Centers, 2024, The Journal of Urgent Care Medicine, April, 2024.

What Does Unclaimed Property Mean for Urgent Care Providers?, The Journal of Urgent Care Medicine, May, 2024.

Avoiding Common Pitfalls in Urgent Care Site Selection, The Journal of Urgent Care Medicine, June, 2024.

2024 Urgent Care’s Top 100 by Number of Locations, The Journal of Urgent Care Medicine, July, 2024.

Patient Arrival Times in Urgent Care, The Journal of Urgent Care Medicine, July, 2024.

The Urgent Need for STI Testing in Urgent Care Centers, The Journal of Urgent Care Medicine, August, 2024.

NPS Predicts Success in Urgent Care, The Journal of Urgent Care Medicine, September, 2024.

Guardrails for Nonsufficient Funds and Credit Card On File Fees, The Journal of Urgent Care Medicine, September, 2024.

Few Misused Rx Drugs Prescribed in Urgent Care, The Journal of Urgent Care Medicine, October, 2024.

Autism Spectrum Disorders (ASD) Services Fit With Existing Urgent Care Business Models, The Journal of Urgent Care Medicine, October, 2024.

 

Conference Presentations:

Consumer Driven Health Care, American Academy of Urgent Care Medicine, Orlando, April, 2007.

Statistical Profile of Urgent Care in the United States, August, 2007.

Urgent Care Budgeting, Urgent Care Association of America, Chicago, September, 2007.

Urgent Care Budgeting, Urgent Care Association of America, New Orleans, April, 2008.

Handout: Urgent Care Financial Pro Forma

Walk-in Care Day of Discovery, Sebasticook Valley Hospital, Pittsfield, Maine, May, 2008.

Urgent Care Budgeting, Urgent Care Association of America, Memphis, September, 2008.

Marketing for Urgent Care Start-ups, Urgent Care Association of America, Las Vegas, April, 2009.

Improving Wait Times in Urgent Care, Urgent Care Association of America, Las Vegas, April, 2009.

Marketing for Urgent Care Start-ups, Urgent Care Association of America, Dallas, October, 2009.

Optimizing Locations for Your Facilities, Physicians and Services, Buxton Company, Ft. Worth, April, 2010.

Improving Wait Times in Urgent Care, Urgent Care Association of America, Orlando, May, 2010.

Marketing for Urgent Care Start-ups, Urgent Care Association of America, Orlando, May, 2010.

Beyond Conventional Marketing, Urgent Care Association of America, Orlando, May, 2010.

Appealing to Cash Pay Patients, Urgent Care Association of America, Orlando, May, 2010.

Telemedicine: Insights for the Urgent Care Operator, Urgent Care Association of America Webinar, June, 2010.

Marketing for Urgent Care Start-ups, Urgent Care Association of America, Phoenix, October, 2010.

Marketing in Uncertain Times, American Marketing Association/SMU Cox School of Business, Dallas, January, 2011.

Putting Patients First: Transforming Concentra, Transforming Healthcare, The Beryl Institute, Dallas, April, 2011.

Marketing for Urgent Care Start-ups, Urgent Care Association of America, Chicago, May, 2011.

Measuring Patient Flow in Urgent Care, Urgent Care Association of America, Chicago, May, 2011.

Marketing for Urgent Care Start-ups, Urgent Care Association of America, Dallas, October, 2011.

Retail Analytics in an Enterprise Cloud with Oracle Spatial, Directions Magazine Webinar, October, 2011.

Occupational Medicine Success Factors, Urgent Care Management Monthly Success Summit, Dallas, February, 2012.

Marketing for Urgent Care Start-ups, Urgent Care Association of America, Las Vegas, April, 2012.

Dealing With the Dissatisfied Patient, Urgent Care Association of America, Las Vegas, April, 2012.

Integrating Occupational Health and Urgent Care Services, National Association of Occupational Health Professionals, Chicago, October, 2012.

Marketing for Urgent Care Start-ups, Urgent Care Association of America, New Orleans, October, 2012.

The Competition--Evaluating, Positioning, and Branding, Urgent Care Association of America, New Orleans, October, 2012.

Market Research--Planning and Measuring a Center's Success, Urgent Care Association of America, New Orleans, October, 2012.

Organizational Strategy and Marketing, Urgent Care Association of America, New Orleans, October, 2012.

Marketing for Urgent Care Start-ups, Urgent Care Association of America, Orlando, April, 2013.

Creating an Excellent Patient Experience, Urgent Care Association of America, Orlando, April, 2013.

Good To Great: Taking Your Marketing to the Next Level, Urgent Care Association of America, Orlando, April, 2013.

Sales and Marketing of Blended Clinic Services, National Association of Occupational Health Professionals Webinar, June, 2013.

Adapting to the New Health Care Environment: Achieving Operational Efficiency in Occupational Health and Urgent Care Services, National Association of Occupational Health Professionals, Nashville, October, 2013.

Understanding Your Competition: Evaluating, Positioning and Branding, Urgent Care Association of America, Phoenix, October, 2013.

Urgent Care Site Selection, Urgent Care Association of America, Phoenix, October, 2013.

Over the Top Success: Creating Raving Fans of Your Urgent Care Center, Urgent Care Association of America, Las Vegas, March, 2014.

Urgent Care Site Selection, Urgent Care Association of America, Las Vegas, March, 2014.

Urgent Care Site Selection, Urgent Care Association of America, Denver, October, 2014.

Conversion of Occupational Medicine Patients to Urgent Care, National Association of Occupational Health Professionals, Philadelphia, October, 2014.

Urgent Care Site Selection, Urgent Care Association of America, Chicago, April, 2015.

Urgent Care at the Crossroads: Critical Issues Affecting the Industry in 2015, Urgent Care Association of America, Chicago, April, 2015.

Urgent Care at the Crossroads: Critical Issues Affecting the Industry in 2015, Strategic Solutions Network's Building, Growing and Branding Urgent Care Centers Conference, Orlando, May, 2015.

Innovative Marketing Strategies to Take Your Center to the Next Level of Profitability and Growth, Strategic Solutions Network's Building, Growing and Branding Urgent Care Centers Conference, Orlando, May, 2015.

Optimizing Urgent Care Centers: Strategies for Operational and Market Success, and Enabling Future Growth and Profitability, Global Media Dynamics Webinar, July, 2015.

Innovative Marketing Strategies to Take Your Center to the Next Level of Profitability and Growth, Ambulatory Alliances Webinar, July, 2015.

Innovative Marketing Strategies to Take Your Center to the Next Level of Profitability and Growth, Journal of Urgent Care Medicine Start-up Conference, Rockford, Illinois, July, 2015.

Urgent Care Site Selection, Urgent Care Association of America, New Orleans, September, 2015.

Strategically Gaining Community Acceptance of Urgent Care Centers, Urgent Care Centers Congress, Las Vegas, December, 2015.

Urgent Care Site Selection, Strategic Solutions Network's Building, Growing and Branding Urgent Care Centers Conference, Phoenix, January, 2016.

Effectively Marketing Urgent Care-Based Occupational Medicine Services, Strategic Solutions Network's Building, Growing and Branding Urgent Care Centers Conference, Phoenix, January, 2016.

Gaining Community Acceptance of Urgent Care:  Connecting w/Providers, Hospitals, Patients and Employers, Urgent Care Association of America (Webinar), March, 2016.

Urgent Care Site Selection, Urgent Care Association of America, Orlando, April, 2016.

Building Referral Relationships with Primary Care and Specialists, Urgent Care Association of America, Orlando, April, 2016.

Effectively Aligning Efforts or Forming a Joint Venture with Local Hospital Operators, Urgent Care Centers Congress, New Orleans, May, 2016.

Standing Out in a Sea of Sameness: Strategies for Gaining Market and Mind Share, Strategic Solutions Network (Webinar), May, 2016.

Standing Out in a Sea of Sameness: Strategies for Gaining Market and Mind Share, Medical Practice Success (Webinar), June, 2016.

Employee Engagement:  The Key First Step in Urgent Care Profitability, Strategic Solutions Network (Webinar), July, 2016.

Transitioning Satisfied Patients into Loyal Fans, Urgent Care Association of America,Philadelphia, July, 2016.

Differentation: A 360-Degree Approach to Gaining Market and Mind Share, Medical Practice Success Summit, Boca Raton, July, 2016.

Urgent Care Site Selection, Urgent Care Association of America, Nashville, September, 2016.

Costs Beyond the Costs: Challenges of Utilizing a Hospital EMR in Urgent Care, Urgent Care Growth Strategy Summit, Orlando, December, 2016.

Urgent Care Trends, Opportunities, and What to Expect in 2017, Urgent Care Growth Strategy Summit, Orlando, December, 2016.

Differentiation for Pediatric Urgent Care Operators: Strategies for Increasing Market and Mind Share in an Increasingly Crowded Urgent Care Marketplace,

Pediatric Urgent Care Conference, New Orleans, April, 2017.

Differentiation in the Sea of Sameness: Strategies for Start-up and Ongoing Success in an Increasingly Crowded Urgent Care Marketplace, Urgent Care Association of America, Washington, DC, April, 2017.

The One Metric for Cultivating Patient Loyalty and Spurring Positive Word of Mouth, Southwest Urgent Care Conference, Houston, TX, May, 2017.

The Next Ten Years: Position Your Center for Ongoing Success in Increasingly Competitive Markets, Practice Velocity User Conference, Rockford, IL, September, 2017.

The Next Ten Years: Position Your Center for Ongoing Success in Increasingly Competitive Markets, Northeast Regional Urgent Care Association, Westbrook, CT, October, 2017.

The Next Ten Years: Position Your Center for Ongoing Success in Increasingly Competitive Markets, Urgent Care Association of America, Anaheim, CA, October, 2017.

Partnering, Integrating or Competing with Health System Urgent Care, Urgent Care Centers Congress, Las Vegas, March, 2018.

Hospital Urgent Care Operations – A Pathway to Profitability, Urgent Care Association of America, Las Vegas, May, 2018.

Succeeding During Periods of Growth and Change, Practice Velocity User Conference, Rockford, IL, September 2018.

Succeeding During Periods of Growth and Change, Urgent Care Association of America, Houston, October, 2018.

Succeeding During Periods of Growth and Change, Northeast Regional Urgent Care Association, Albany, NY, October, 2018.

Site Selection Nuts and Bolts, Urgent Care Association, Palm Beach, April, 2019.

Medical Discount Programs and Cost of Care Transparency, Urgent Care Association, Palm Beach, April, 2019.

On-demand Health Care Panel Discussion, International Council of Shopping Centers, Las Vegas, May, 2019.

The Future of Urgent Care Centers – Understanding the Market, its Advantages, and Potential Challenges, Urgent Care Centers Congress, Las Vegas, June, 2019.

Promoting Flu Shots and Antiobiotic Resistance Awareness, Urgent Care Foundtion Fall Consortium, Denver, September, 2019.

Creating the Ideal Urgent Care Experience: No Wait, Waste, No Hassle, Northeast Regional Urgent Care Association, Springfield, Mass, November, 2019.

The Future of Urgent Care Centers, Urgent Care Centers Congress, Las Vegas, January, 2020.

OSHA Compliance Basics for the Urgent Care Operator, Urgent Care Centers Congress, Las Vegas, January, 2020.

A Strategic Marketing Approach to Creating Value for Investors, Employees and Patients, Experity Urgent Care Connect, Nashville, March, 2022

A Strategic Marketing Approach to Creating Value for Investors, Employees and Patients, Urgent Care Centers Congress, Nashville, March, 2022

Urgent Care Growth in the Post-Pandemic World, California Urgent Care Association, Monterey, September, 2022

Urgent Care Growth in the Post-Pandemic World, Northeast Regional Urgent Care Association, Springfield, Mass, November, 2022

Triage Bootcamp, Northeast Regional Urgent Care Association, Springfield, Mass, November, 2022

Honing Your Occupational Medicine Strategy for Optimal Returns, Experity Urgent Care Connect, Ft. Lauderdale, February, 2023.

Start-up Success in the Post-COVID Environment, Urgent Care Association, Las Vegas, April, 2023

Developing and Urgent Care Business Plan Model for Success, Urgent Care Centers Congress, Ft. Lauderdale, October, 2023

Financial Literacy, Western Regional Urgent Care Conference, Monterey, California, September, 2023

Operational Differentiators (Customer Service), Western Regional Urgent Care Conference, Monterey, California, September, 2023

Agile and Patient Centric Urgent Care in a Hyper-competitive Marketplace, Northeast Regional Urgent Care Association, Atlantic City, November, 2023

2024 Urgent Care Start-up Experience, Experity Urgent Care Connect, Austin, February, 2024

Revitalizing Urgent Care Business Through a Look at the Past,

Urgent Care History and Growth Trends, Urgent Care Association, Las Vegas, March, 2024

Winning in Urgent Care, Urgent Care Congress, Nashville, June, 2024

Growing Profitable Revenues in a Maturing Industry, North East Regional Urgent Care Association, Mashantucket, CT, September, 2024

Mastering the Essentials of Urgent Care, Keynote and Breakout Presentations on American Family Care Franchise Conference, Austin, October, 2024

Profitable Revenue Growth Through High-Value Services, California Urgent Care Association, Irvine, November, 2024

 

Copyright 2006-2024, Alan Ayers, Sunbury, Ohio All Rights Reserved. 

Last Updated: October 10, 2024